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WinTech IT Solutions provides complete IT Support  & Solutions to small and medium-size businesses.

Wintech IT Solutions is one of the managed service providers that provides support to all small to medium businesses with services such as network, application, infrastructure and security, via ongoing and regular support and active administration on customer’s premises or in a third-party data center. We specialize in remotely managing customer’s IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model.

Why do you need Managed Service Provider?

Have you ever encountered IT challenges that prevented you from focusing on your business?  Has your IT continued to fail over and over again?  Have you ever thought about having an IT consultant on the side to help you with your IT decisions?

It used to be that small business had small IT needs but that isn’t the case anymore. With increased threats to security and the vital role that technology plays in business operations, every business needs sophisticated IT support. That’s why more and more organizations are turning to managed IT services to cover all of the IT bases needed to minimize risks and keep operations up and running smoothly.

What are some of the challenges or frustrations that you have recently experienced?

  • I am unable to figure out my IT costs as it is all over the place
  • I keep getting these bills yet my IT problems are not going away
  • There is just too much for me to handle all by myself
  • I have a difficult time getting a hold of my current vendor
  • We have no disaster recovery plan in place and I fear for the worst
  • We have outgrown our existing IT infrastructure and need to continue growing

What are Managed IT Services?

Managed IT Services refers to comprehensive IT services that are provided by an MSP (managed service provider) for a fixed monthly rate.
With this model, the MSP and the client share the same goal to have the IT function running smoothly. In order to do this, the MSP assumes responsibility and provides unlimited support for designated aspects of IT, and the client organization commits to investing in the equipment and software that will improve the operation and security of their systems.

You can count on WinTech to be your partner to assist you with deploying, monitoring, maintaining, and protecting your investment in technology.

For client that do not have any internal IT Department to take care of their IT need, we as a professional service provider handle everything including server administration, desktop support, networking, security, user issue and many more. Simply put: we run their IT department.

For larger clients that have an internal IT Department we work along side with them as more of a Tier-2 support for their help desk and also provide assistance with their important IT Projects

Managed IT Services from Wintech IT

We offer all-inclusive and partial managed IT services to any organizations that either don’t have the resources, or find it cost-prohibiting to staff and entire IT department, purchase and maintain expensive equipment, keep software systems up and running, manage security, and make executive decisions about complex subjects that affect the bottom line.

Some of the benefits associated with managed IT services include:

  • Predictable Monthly IT Costs
  • Operational Efficiencies
  • Proactive Network Monitoring
  • Desktop Optimization
  • Regular Software Updates
  • Reduced Costs in Flat-Fee Billing
  • 24-hour Support Services
  • Minimal Downtime
  • Preventative Network Maintenance

How Wintech Delivers IT Services

Each Wintech IT client has a designated support team that works collaboratively to deliver all of the services that are needed for a fully staffed IT department.

If you were going to do this yourself, you would need many different people with very different talents and skills to:

  1. Manage your infrastructure.
  2. Strategize, plan and budget for the future. 
  3. Resolve issues and take care of routine tasks.
  4. Enhance the way your business uses technology.

Our services are structured so clients have all the resources they need for each discipline within the framework. Teams meet weekly to review client status and progress, and they own client success. The result is the fast response when you need help right now and continuous improvement of the IT function in your business.

Instead of a necessary evil, technology becomes a competitive advantage.

Want to Learn More Before Talking to a Salesperson? What You Need to Know About Managed IT Service

Managed IT is the Opposite of Break/Fix

One of the best ways to figure out if managed IT support is right for you is to compare it with its opposite. We’re referring to the break/fix model of IT support. This simply means that your IT company only responds when you have an issue. Something breaks. They fix it.

With a break/fix model, the more IT problems you have, the more money the IT company charges you and it’s not in their best interest to get to the root cause of your problems. In fact, they might not have the expertise or the time to accurately diagnose and present solutions for recurring issues.

What invariably goes wrong with the break/fix model is that technology frustrations build up. People avoid calling IT support because they don’t have confidence in the IT department’s ability to help. They make their own workarounds which often end up compromising security. IT unpredictability negatively affects the way that employees can meet customer needs, and this usually shows up in disappointing company performance.

The Connection Between Managed IT and Predictable Results

When you arrive at your office each day, you want your technology tools to work and you want them to be fast. The only way for that to happen is through proactive management. This includes not just management of your computers, but the management of your whole network and the security of your systems and data.

Managed IT companies work with their clients to establish industry best practices that turn an unpredictable IT environment into a predictable one.

Some examples of best practices are:

  • Creating a multi-layered cyber defence
  • Establishing appropriate data backup and recovery procedures
  • Establishing a refresh cycle for hardware
  • 24/7 monitoring for errors
  • Consistent updating of software and operating systems
  • Monitoring and controlling internet bandwidth
  • Reviewing user permissions and access
  • Making sure your systems are optimized for performance

The M4 Managed IT Services Approach

Our M4 approach is based on the industry’s best practices and our expertise in managing thousands of devices and assets for our Clients. It ensures the same high-quality services for businesses of all sizes.

We monitor your assets in real-time 24x7x365 and establish strategic alerts based on your business needs so you never miss any information and prevent problems before they even happen.

Our team for managed IT services is constantly available for remote support and makes sure all your devices are correctly maintained, including all patches and updates.

We manage performance, standards, security and incidents for you so you get the most out of your IT assets. You will never have had such a simple and efficient management of our IT.

Our team maximizes the performance and the return on investment of your IT assets by deploying the industry’s best practices and standards.

What’s Included in

Our Managed IT Services

24/7 Remote Monitoring

Get complete peace of mind as our expert IT managed services providers always looking over your IT assets, preventing problems from happening and reducing potential downtime.

Security Management

From your workstations to your infrastructure, rest assured your data is protected as we deploy and manage security software and hardware for you.

End-user support

Increase your team’s productivity as a team of IT experts is always available to support them with an IT issue they might be facing while working.

Network Management

Maximize performance and availability of your network as we constantly monitor it and optimize it to ensure it responds to your business needs.

Complete Reporting

Stay in the know of what’s going on with complete documentation and reporting of your IT assets, from patches to call resolution.

Consulting Services

Benefit from business reviews, IT alignment, and strategic planning with our tailored IT consulting services, based on your unique business needs.