Unable to activate Office 365 on Shared Computing (RDS)
We have received the SR number and thanks for sharing the workaround with us.
I would like to share a summary here with the community.
Description:
For Office 365 applications installed by using Shared Computer Activation, the token for users won’t renew automatically and they have to activate it from time to time.
The location of Tokens:
For Office 2013: %localappdata%\Microsoft\Office\15.0\Licensing
For Office 2016: %localappdata%\Microsoft\Office\16.0\Licensing
Workaround:
Find the following registry path and delete the affected accounts of the Office profile:
For Office 2013: HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Identity\Identities
For Office 2016: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\Identities
Regards,
William