CRM Issue in Outlook 

1. We could confirmed the root of issue was that we didn’t have this installed https://www.microsoft.com/en-us/download/details.aspx?id=56327  
2. Also, after the installation we weren’t able to see the information of your organization so we applied the following steps:  
   1. Close outlook.  
   2.  Go To Regedit  
   3. Go to HKEY_CURRENT_USER>Software>Microsoft > Office > 16.0>Outlook>Security 
   4. Right click and select New > DWORD (32 bits) value 
   5. Then, rename the file created to “EnableRoamingFolderHomepages” 
   6. Open the new file and change the value data to 2  
3. Open outlook.